Products & Services General Terms and Conditions
1. Order acceptance Orders are only accepted and processed in accordance with the following conditions. By making use of the Pictured Memories services the customer implicitly accepts these conditions. After the order has been processed the scanned photos and photo file provided by the customer is saved on the Pictured Memories server. This is done to make it possible for the customer to order additional copies of the product at a later time. 2. Copyright The customer is responsible for the content of the provided file (digital or printed media). Pictured Memories accepts no liability for the content of the file. Pictured Memories assumes that the customer holds the copyright for the file. The customer is exclusively responsible for any consequences of the illegal use of protected data. In addition, the customer must strictly comply with the legal regulations of the concerned country when placing the order and distributing the printed material. 3. Liability
Pictured Memories will make every effort to ensure the safety and condition of any articles provided as we fully understand that such items are precious and of significant personal value. Therefore we do not recommend employing standard postal services. Pictured Memories will not accept any liability for damage or loss of photo media or digital files. Pictured Memories explicitly states that the quality of the photo product can never exceed what the customer sees on the computer screen. Pictured Memories liability remains limited to avoidable production errors. 4. Delivery time
Pictured Memories understands that timescales may be limited and will make every effort to deliver the manufacture and broadcast of products within the required period. Time scales less than the standard five (5) days should be agreed in advance and shall be subject to Pictured Memories terms and conditions.
All standard orders will be produced within five (5) days of receipt of the payment. Under no circumstances may any delay of required media such as photos or documents necessary for video production and broadcast justify cancellation of the order or any right to compensation. Any additional information or photos presented after the initial order date will be classed as non-standard. Non standard orders may take additional time to be delivered – up to ten (10) days. Non standard products may not be accepted at the discretion of management. 5. Returns and cancellations When placing orders for goods and services on the Internet or by mail order you would generally have the right to cancel your order, free of charge, by giving notice within 7 days of the order. However, this does not apply where the service ordered is commenced immediately. You hereby consent to Pictured Memories services commencing immediately and as such you will not have a right to cancel your orders. We will, naturally, do our best to stop producing an order if you contact us quickly. Due to the personalised nature of photo products we are unable to offer refunds on these items, save where we are required to do so by law. DVD hardware deemed to be faulty should be returned within 2 weeks of receipt. Refunds may be given at the discretion of the management; should you have any questions please contact us.
Your statutory rights are not affected by this clause.
6. Guarantee Notification of all claims, insofar as they concern a clear deficiency, must be provided within two weeks after delivery of the customer’s order. In the case of a valid complaint, restitution will be limited to producing the order again 7. Illegal use You warrant that you will not use any of the services for any fraudulent or illegal purpose and that you will not submit any image that: (a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or (b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or (c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or (d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above and you accept and undertake that you will be liable for any action taken against Pictured Memories in relation to such activities and will fully indemnify Pictured Memories against all actions, claims, demands or costs which may arise as a result. 8. Age You warrant and undertake that you are at least 18 years of age and the authorised owner of the details which you supply to Pictured Memories. 9. Price/specification Postage and packaging where appropriate will be listed separately. Pictured Memories shall not be liable for any other taxes or duties that may be imposed upon you and for which you will remain fully responsible.
Prices and specifications are subject to change without notice in any circumstances other than where an order has been accepted by Pictured Memories.
The purchase price is payable in advance.